Client Relationship Manager

The Client Relationship Manager works closely with clients to ensure contract requirements are being met, solves any problems that may arise with the client, and works directly with other departments when needed to reach a resolution. This employee will prepare for client audits by gathering any required documentation, and addresses any questions or concerns that may arise as a result of the audit.

Responsibilities:

• Utilize independent discretion to analyze, determine and develop efficient processes for all client related functions. 
• Interact directly with all major clients.
• Interact directly with all internal departments including Operations, BT, EDI and accounting.
• Manage and direct new client implementation.
• Responsible for independently directing and remediating client audits. 
• Accountable for all client determined deadlines. 
• Knowledge and ability to navigate CUBS system. 
• Ensure compliance with all client contracts and SLAs. 
• Determine and resolve all issues/opportunities with client processes.

Qualifications:

• Background in a collections environment
• Ability to navigate the CUBS system.
• Some management experience required
• Effective communicator including excellent written and verbal skills
• Strong comprehension skills and detail oriented
• Ability to prioritize and multi-task.
• Ability to maintain professionalism and confidentiality.
• Personable and tech-savvy
• High school diploma or equivalent

Client Services, Inc. is an equal opportunity employer.

Current Openings for Client Relationship Manager Jobs at Client Services , Inc.