Government/Court Client Relationship Manager

Client Services, Inc. (CSI), an 'A+' BBB Accredited call center located in St. Charles, Missouri, is seeking career minded and highly motivated individuals to join our growing Government/Court collections team.  CSI was recently awarded a very large Government/Court collections MSA.  In this Client Relationship Management role, you will work closely with Government/Court clients to ensure contract requirements are being met, solve any problems that may arise and work directly with other departments when needed to reach a resolution. Along with initial implementation planning and execution, the Client Relationship Manager will be the day-to-day point-person for the Courts. CSI is open to this role working remote.

We value our employees and are proud to offer: Competitive Salary, Comprehensive Insurance Benefits, Advancement Opportunities, Tuition Reimbursement and 401(k) Retirement Plan.  

Responsibilities

• Utilize independent discretion to analyze, determine and develop efficient processes for all Government/Court related functions
• Interact directly with all internal departments including Operations, Business Technology, Electronic Data Interface, Accounting, etc.
• Manage and direct the implementation of all Government/Court clients
• Responsible for independently directing and audit remediation
• Accountable for all Government/Court determined deadlines
• Ensure compliance with each individual court contract and SLAs
• Determine and resolve all issues/opportunities with processes
• Preserve Government/Court collection specific knowledge base
• Communicate effectively with employees and clients
• Maintain centralized Government/Court database
• Adhere to client, company and regulatory requirements and policies
• Perform other duties as assigned by management based on the needs of the business
• Travel may be required

Qualifications

• Government and Court collections experience
• Experience with the Tax Offset Program and FTB Intercept Program is a preferred
• Ability to navigate the CUBS system is preferred, but not required
• Management experience required; management within government/court collections is preferred
• Effective communicator including excellent written and verbal skills
• Strong comprehension skills and detail oriented
• Ability to prioritize and multi-task
• Ability to maintain professionalism and confidentiality
• Personable and tech-savvy

Client Services, Inc. is committed to equal employment opportunities.

Current Openings for Government/Court Client Relationship Manager Jobs at Client Services , Inc.