System Support Analyst

Do you prefer a job where no two days are exactly the same?

At Client Services, Inc. as a System Support Analyst you will provide advice and services on computer equipment and software to assist all levels of users within the organization.

Here's what you'll be doing:

• Acts as primary onsite Helpdesk and facilities resource
• Apply Skills to end user based office software systems including e-mail, word processing, printing, telephony, etc.
• Attention to customers when they report and describe computer issues
• Ask customers questions to properly diagnose the problem
• Walk customers through the problem-solving steps
• Operate within a formal Service Desk ticket system
• Set up, repair, or replace computer equipment and related devices
• Train users to use new computer hardware or software, including printing, installation, word processing, and email
• Aid in testing and evaluating existing network systems
• Configure computer hardware or software for end-users, including printing, installation, word processing, email, telephony. Provides training to users for these systems
• Provide information to others in the organization about what gives customers the most trouble and other concerns customers have
• Troubleshoot systems and networks with guidance from network administrators

Here's what we want:

• Associate or bachelor's degree preferred with solid computer knowledge; High school diploma or equivalent required
• Interpersonal skills: Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
• Listening skills: Support workers must be able to understand the problem that their customer is describing and know when to ask questions to clarify the situation.
• Problem-solving skills: Support workers must identify both simple and complex computer problems, analyze them, and provide a proper solution.
• Speaking skills: Support workers must describe the solution to a computer problem in a way that a nontechnical person can understand.
• Writing skills: Strong writing skills are useful for preparing instructions and email responses for employees and customers.

Ready to take that next step in your career? Apply now by submitting your application!

Client Services, Inc. is an equal opportunity employer.

Current Openings for System Support Analyst Jobs at Client Services , Inc.